Welcome to the Frequently asked questions (FAQs) page. Here you will find answers to:

• Customer questions.
• Technical questions.
• Access questions. 

What type of support is offered?

​We always offer ongoing support for all our customers, which is a part of the complete product that we deliver to you. Whether it includes technical, tax or usage related questions, our skilled personnel are always happy to assist you.

As part of our support we offer tutorials for both COMTAX beginners as well as for the more advanced user. These trainings are always hosted by our in-house personnel and they can of course be tailored according to each user's specific situation and needs and provided either onsite or online, for groups or individuals.

​If you require support please click the contact button below.

is onsite training offered?

​​COMTAX belief is that in order for software users to reach the full potential of any software system, hands on support and training are needed. This fact it is what guides us in our constant ambition to develop, provide and maintain the highest standards on any support and training programs that we offer to our COMTAX users. No tutorial requires any previous experience of the systems. If you have your own suggestions of topics that you would like us to cover for you as an individual or for a group, just let us know and we will tailor the tutorial after your request.

​If you require support please click the contact button below.

is online training offered?

​If you don't want to disrupt your working day COMTAX free webinars might be for you. All topics can be covered that relates to the handling of COMTAX systems, as refresher training or more advanced training on specific functions. No tutorial requires any previous experience of the systems. If you have your own suggestions of topics that you would like us to cover for you as an individual or for a group, just let us know and we will tailor the tutorial after your request. To get in touch with our support or to schedule your COMTAX webinar, contact us via phone or e-mail.

To facilitate our online webinars, we use Join.me or Cisco WebEx.

​If you require support please click the contact button below.

how and when is comtax updated?

COMTAX is updated by our in-house tax experts based at COMTAX office in Sweden in collaboration with our international network of trusted partners. COMTAX is updated on a continuous basis and delivered the first week of every month.

are free trials available?

Trials are available for online tools only. Contact sales(@)comtaxit.com for a demo and trial today.

what are the technical requirements?

• ​Intel® Pentium® 4 Processor or faster (at least 1GHz)
• 400 MB free hard disk space
• 512 MB of RAM (1024 MB or more is recommended)
• Display with at least 1024 * 768 high color (1280 * 1024 with 32 bit color is recommended)
• Font size 96 DPI (default scale)
• Microsoft® Windows 10, Windows 8, Windows 7, Windows Vista or Windows XP (SP2)
• Microsoft® Office 2007 (or later)
• Microsoft® Internet Explorer 7 or later versions, Google Chrome or Firefox.
• Microsoft® .NET Framework 3.5 – included in Comtax installation package
• Adobe Reader

If you like to receive further information please contact support(@)comtaxit.com.

i have forgotten my password or product key

Please contact support(@)comtaxit.com and we will help you to access your COMTAX tool.

Where is the Privacy Policy located?

COMTAX AB Privacy Policy is located here or can be accessed from a link on the bottom of all local comtaxit.com website pages.

contact support